MANAGER, TALENT & CREATOR DEVELOPMENT

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ROLE TITLETalent & Creator Development Manager

DEPARTMENTMarketing

REPORTS TOHead of Marketing & Education

DOTTED LINEFounder

DIRECT REPORTSNone

LOCATIONHead Office, Redfern NSW, with domestic and international travel

ROLE PURPOSERuns O&M's CØR.creator ambassador programme day to day and develops our talent as presenters and storytellers. Takes the operational load of the programme off the Founder, while keeping the Founder's instinct for talent and brand at the centre of the big calls.

KEY ACCOUNTABILITIES

1. CØR.creator programme

• Own the global roster across all tiers (Global, Australian, International, next gen)
• Keep records, touchpoints and agreements current in CØR.Intellect
• Scout and recruit talent across AU, USA, EU, UK and NZ, aligned to priority markets, categories and launches
• Escalate new signings and Global tier decisions to the Founder; run everything else
• Prepare and attend the Founder's weekly ambassador meeting (agenda, roster status, decisions needed)
• Onboard every creator through one standard programme
• Run quarterly roster reviews: renew, exit, pursue
• Maintain the CØR.creator playbook (tiers, benefits, service levels, onboarding/offboarding, renewals)

2. Relationships and content

• Day to day contact for all creators, holding them to agreed deliverables
• Plan creator involvement in every GTM with Marketing, Product and Education, against the NPD calendar
• Set service levels by tier
• Brief creators on campaigns, launches, education and brand moments
• Manage creator community channels
• Capture, catalogue and share creator content with Marketing, Social, Sales and distributors

3. Talent development: presenting and storytelling

• Build and run a development pathway: stage, on camera, live and classroom presenting
• Build the O&M storytelling toolkit, including the approved claims list
• Rehearse and brief creators before major moments; give feedback afterwards
• Hold development plans for Global tier creators (reviewed twice yearly); grow next gen creators into stage ready educators
• Coach O&M educators and team on presenting, where agreed with Education
• Host or MC O&M talent moments where it serves the brand

4. Commercial management

• Ensure every creator has a current written agreement before any activity starts
• Track fees, product, travel and expenses against agreements and the talent budget
• Fulfil international creator product
• Report monthly on activity, deliverables, spend to budget and value returned, with recommendations to invest, renegotiate or exit
• Deploy creators in distributor markets with International Sales to grow distributor sales

5. Events and activations support

• Own the talent side of events: logistics, briefing, rehearsal and content capture on the day (Events owns events end to end)
• Identify where creators add value at events and follow through on post event content and reporting

WHAT YOU NEED TO SUCCEED

• Experience managing talent, ambassadors, VIPs or high profile principals
• On camera, live or stage presenting experience, and the ability to coach others
• Experience designing and delivering training or coaching
• Event production experience, ideally premium or luxury
• Commercially organised: budgets, invoicing, reconciliation, contract admin
• Able to run many relationships at once without dropping anything
• Able to turn social metrics into decisions, or the drive to learn fast
• A love of the hair industry and respect for the craft
• Comfortable in a fast paced, founder led business with travel and some out of hours work

SUCCESS MEASURES: FIRST 6 MONTHS

• Every creator is under a current written agreement, and the full roster is live in CØR.Intellect
• The Founder's day to day ambassador work has moved to this role
• The presenting and storytelling module and toolkit are built and in use for every new creator
• Talent spend is tracking to budget, with trusted monthly reporting
• Underperforming relationships have been renegotiated or exited

THE O&M WAY

• Promote a positive working relationship with the team

• Proactively contribute to team meetings

• Always be a brand ambassador and act with integrity and honesty

• Always be professionally presented

• Give constructive feedback directly and positively

• Enthusiastically take part in performance reviews

• Bring ideas for continuous improvement

• Take responsibility for your own personal and professional development

• Celebrate the wins of the team and colleagues